There are many advantages of using a Learning Management System but one of the important ones is it helps you gain data insights.
It allows you to evaluate your eLearning course design and overall strategy so that you can find areas for improvement.
But different LMS offer various features. However, Key LMS metrics should enable an organisation to use Big Data to help senior management scrutinize processes.
Here are 7 top LMS metrics that can help you improve workplace proficiency and task performance.
Completion Rates
Without a doubt, your LMS must be able to track completion rates and learning progress. This helps you determine how your online learners are performing, the time they need to complete each eLearning lesson, and their level of comprehension.
For example, it’s safe to say that online learners are NOT absorbing the information if they cannot pass the final online assessment. Likewise, online learners who breeze through the eLearning course may not find it challenging enough, which can lead to boredom. It’s not simply a matter of pass or fail. eLearning course completion LMS metrics give you the opportunity to identify issues in your eLearning course design and monitor learning behaviors.
Measure Learner’s Progress
How long does it take to complete the process? Are employees able to wrap up the task fast enough to keep customers content? Learning Management Systems allow you to monitor activity completion times so that you can identify trouble spots. For example, employees struggle to complete a sales online training simulation in the allotted time. Thus, they may require some additional tips, information, or skill-building tools to speed up the process without sacrificing accuracy, of course. For example, online training tutorials, video demos, or other microlearning online training resources.
eLearning Assessment Results
eLearning assessments offer insight into an employee’s knowledge base, skill development, and task mastery. If you choose your questions carefully, you have the power to explore every aspect of their performance, from compliance comprehension to real-world application.
Learning Management Systems are actually able to track quantitative and qualitative assessments. Quantitative assessment results are broken down into right/wrong percentages so that you can see where employees require assistance. For instance, they scored low on the customer service skill portion of the exam. Qualitative assessment results are based on performance reports, such as serious game or online training simulation activities.
eLearning ROI
No Learning Management System is truly free, even the free options that don’t charge any upfront fees. As they say “time is money”, and you need to invest time into monitoring and maintaining the LMS platform. Not to mention, developing and deploying all of your eLearning content. Thus, your LMS metrics need to show the costs versus the benefits. In other words, is your eLearning program really worth the investment? Or do you need to rethink your eLearning strategy? Most LMS systems don’t have a metric for this. But there is a roundabout way of calculating eLearning ROI.
Firstly, you need to analyze the performance of your audience, sales figures, and customer service ratings to determine if there is any improvement. Match your findings to the LMS metrics that are available, such as elearning assessment results and online learner performance. For example, an increase in customer satisfaction may be attributed to high eLearning course completion rates.
Instructor Ratings
Your eCourse design might attract many eLearners but what about Instructors?
Managers, trainers, and supervisors would be the equivalent for corporate eLearning courses. These individuals play a crucial role in the eLearning process. They are there to guide online learners and offer them continual support. Thus, they must take their role seriously and be actively involved in the eLearning community. One of the most effective tools to measure instructor or manager ratings is anonymous online surveys and questionnaires. This gives them the power to voice their opinions without fear of reprisals.
Employee Feedback
What do employees really think about the performance management online training course? Are they getting the online training resources they need, or do they feel like there’s some room for improvement? LMS platforms allow you to compile employee feedback and produce data visualizations. For example, view all of your online survey, poll, and questionnaire results in graph-form. That way you can pinpoint patterns and trends to determine your core strengths and weaknesses. As a result, you have the opportunity to create more personalized online training resources that improve individual performance.
These LMS metrics give you the ability to adjust your performance management online training based on your employees’ needs. Thus, you can personalize online training resources in order to fill gaps and enhance workplace productivity. You should also periodically re-evaluate your performance management online training to ensure that it aligns with organizational goals; especially when compliance regulations or company protocols are being revised.
Curious about how to correctly manage your HR and L&D strategy in order to maximize the value of your learning solutions? Download the white paper Strategic HR and MBO – An Advanced Guide to Learning Delivery and discover the most essential KPIs when managing L&D.
eCourse Evaluation Ratings
We’ve all been there. We think that everything is going swimmingly until the LMS reports and analytics put a wrench into the works. In most cases, this is due to the fact that we are so close to our eLearning content. We’ve worked hard to create effective eLearning materials. So, naturally, we have a certain attachment. However, it’s important to step back from the eLearning course design and to look at it with fresh eyes. More specifically, through the vantage point of a LMS platform.
One of the most valuable LMS metrics is eLearning course evaluation ratings. How do your online learners really feel about the eLearning course? Do they think anything needs to be changed? Would they recommend it to a friend or coworker? You can find the answers to these vital questions by conducting a survey or poll. The LMS can then gather all of the Big Data in one place. Some even create charts, graphs, and tables to make the data easier to digest.
