What should we do if we get a negative review?

Apps and Reports doesn’t encourage offensive and negative reviews on the website. But if there is any constructive criticism regarding your product, we suggest you to answer the measures you will take to rectify the issue.

Will we be notified if there is any review submission?

Vendors will receive notifications only after the review is published on the site. Submissions will be restricted to Apps and Reports team only.

Do you treat paying vendors differently than non-paying vendors?

Review team at Apps and Reports is completely unbiased and all the reviews for every vendor will be treated the same.

Will the vendor’s product listing be removed if they are found to be participating in fraudulent reviews?

No. Vendors will be penalized in different ways if they are found to be participating in fraudulent reviews like flagging their product pages. This way, buyers will get a warning about their fraud practices instead of removing their product altogether.

May a vendor withdraw from review program?

No. Our policy promotes complete transparency between vendors and buyers, so every product must participate in our review program to recognize its potential improvements.

What should we do if someone threatens us with a negative review?

Apps and Reports does not condone that. If anyone is threatening you with a negative review, we suggest you to contact a law enforcement as Apps and Reports cannot interfere in disputes between vendors and buyers.

If a negative review does not meet our website policies, there is an option for flagging the review to our investigation.

May a vendor contact a reviewer to edit or delete their review from the website?

We, here at Apps and Reports, encourage communications between vendors and buyers. However, vendors are NOT allowed to contact the reviewer to remove their review.

If any vendor reaches out to a reviewer, we suggest the reviewer to contact us at [email]. After further investigation, the vendor will be subjected to further penalties based on our policies.

Can we remove reviews which refer to the features that are no longer available?

No, reviews will not be removed simply because the features are no longer available. Since reviews flow in continuously, it reflects the growth of your product in user experience as the product developed.