Freshsales logo
Freshsales
4.0 (1)
Kapture CRM logo
Kapture CRM

FreshsalesvsKapture CRM

COMPARISON
OVERVIEW

Freshsales is the fourth addition to the FreshDesk product lineup, and a quality CRM designed for high-quality teams to keep track of contacts while resolving their inquiries. It won our 2017 Great User Experience Awards. Satisfied sales teams describe it as a single contact management center that helps them stay in control of thousands of leads, but provides a simple and easy-to-navigate interface at the same time.

Kapture CRM helps you maximize the ability of your support team to reach out to customers over multiple platforms. Conversations initiated by customers are turned into tickets and sent across to agents online The multifaceted helpdesk CRM is an all-in-one solution to customer support. The beginning of all your support success begins with creating folders for multiple departments. One of the company’s users, generates high volume of tickets on a daily basis. To ease up the process of ticket allocation, they simply add agents to each folder in the CRM. Once a ticket has been generated – the tickets are assigned to these agents in each folder. With the help of self-serve portals and knowledge bases, the helpdesk solution also creates a support engine that runs 24/7. SLA Timers and escalation rules ensure that you can create systems within the CRM that raise alerts when tickets haven’t been resolved within a specific time period.

FEATURES
PRICING

Starting Price : $ 12

Starting Price : $ 29

DEPLOYMENT

Cloud Based

SaaS

Windows

Cloud Based

SaaS

Windows

Linux

Mac OS

Android

iOS

Supported Languages
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • English
API
  • Open API
  • API for custom integration
  • API for custom integration
Integrations
    No Integrations for this Software
Training/Resources
  • Documentation
  • Webinars
  • Live Online
  • Documentation
  • Webinars
  • Live Online
  • On-Site Training
Customer Support
  • Email
  • Phone
  • Live Chat
  • Email
  • Phone
  • Live Chat
  • Tickets
COMPANY DETAILS
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VIDEOS
SCREENSHOTS
REVIEWS
4.0 (1)
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