Freshservice easy to use and setup modern and intuitive UI requires minimal to no training and is customizable to IT and non-IT needs. Multi-Channel support automates tasks and provides support for issues raised via an email, self-service portal, phone, chat and in person. Gamify your service desk turn your service desk into a highly engaging and fun experience for your agents. there will be information at your fingertips maintain records of contracts, hardware, software and other assets including all details from acquisition to expiry.