Zoho ContactManager logo
Zoho Contac..
Kapture CRM logo
Kapture CRM

Zoho ContactManagervsKapture CRM

COMPARISON
OVERVIEW

Zoho Contact Manager is an online platform contact management software that helps you to manage all your business contacts in a single place and helps in the easy follow-up.

Kapture CRM helps you maximize the ability of your support team to reach out to customers over multiple platforms. Conversations initiated by customers are turned into tickets and sent across to agents online The multifaceted helpdesk CRM is an all-in-one solution to customer support. The beginning of all your support success begins with creating folders for multiple departments. One of the company’s users, generates high volume of tickets on a daily basis. To ease up the process of ticket allocation, they simply add agents to each folder in the CRM. Once a ticket has been generated – the tickets are assigned to these agents in each folder. With the help of self-serve portals and knowledge bases, the helpdesk solution also creates a support engine that runs 24/7. SLA Timers and escalation rules ensure that you can create systems within the CRM that raise alerts when tickets haven’t been resolved within a specific time period.

FEATURES
PRICING

Starting Price : $ 15

Starting Price : $ 29

DEPLOYMENT

Cloud Based

SaaS

Windows

Android

iOS

Cloud Based

SaaS

Windows

Linux

Mac OS

Android

iOS

Supported Languages
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Swedish
  • Turkish
  • English
API
  • Open API
  • API for custom integration
  • API for custom integration
Integrations
    No Integrations for this Software
Training/Resources
  • Documentation
  • Webinars
  • Live Online
  • Documentation
  • Webinars
  • Live Online
  • On-Site Training
Customer Support
  • Email
  • Phone
  • Email
  • Phone
  • Live Chat
  • Tickets
COMPANY DETAILS
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VIDEOS
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REVIEWS
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