Dynamics 365 logo
Dynamics 365
Kapture CRM logo
Kapture CRM

Dynamics 365vsKapture CRM

COMPARISON
OVERVIEW

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Kapture CRM helps you maximize the ability of your support team to reach out to customers over multiple platforms. Conversations initiated by customers are turned into tickets and sent across to agents online The multifaceted helpdesk CRM is an all-in-one solution to customer support. The beginning of all your support success begins with creating folders for multiple departments. One of the company’s users, generates high volume of tickets on a daily basis. To ease up the process of ticket allocation, they simply add agents to each folder in the CRM. Once a ticket has been generated – the tickets are assigned to these agents in each folder. With the help of self-serve portals and knowledge bases, the helpdesk solution also creates a support engine that runs 24/7. SLA Timers and escalation rules ensure that you can create systems within the CRM that raise alerts when tickets haven’t been resolved within a specific time period.

FEATURES
PRICING

Starting Price : $ 40

Starting Price : $ 29

DEPLOYMENT

Cloud Based

SaaS

Windows

Cloud Based

SaaS

Windows

Linux

Mac OS

Android

iOS

Supported Languages
    No supporting languages by this Software
  • English
API
    No API by this Software
  • API for custom integration
Integrations
    No Integrations for this Software
    No Integrations for this Software
Training/Resources
    No Training Support by this Software
  • Documentation
  • Webinars
  • Live Online
  • On-Site Training
Customer Support
    No Customer Support by this Software
  • Email
  • Phone
  • Live Chat
  • Tickets
COMPANY DETAILS
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VIDEOS
    No video for this Software
SCREENSHOTS
REVIEWS
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