Q. What are the key features of Zendesk?

The key features of Zendesk are:

• Self Service Portal
• Alerts/Escalation
• Third Party Integration
• Social Media Integration
• Multiple Brands Products
• Online Forums
• Surveys & Feedback
• Knowledge Base
• Service Level Agreement (SLA) Management
• Live chat system
• Macros
• Community Forums
• Issue Tracking
• Ticket Management
• Automated Routing
• Help Desk Management

Q. How much does Zendesk cost?

Zendesk price starts from $1

Q. Which platform does Zendesk support?

Zendesk can be deployed on following platforms: Cloud Based, SaaS, Windows

Q. Which languages does Zendesk support?

Zendesk supports following languages: English, Chinese, Arabic, Spanish, German, Italian, Russian, Portuguese, Turkish, Dutch, Swedish, Polish, Norwegian

Q. What type of API's does Zendesk provide?

Zendesk provides the following API's: Open API, API for custom integration

Q. What are the integrations for Zendesk?

Zendesk can be integrated with: Emma, LiveOps, SolarWinds Service Desk, Woopra, Wordpress, Easy Insight, ActiveCampaign, BigCommerce, Mailchimp, SugarCRM, Shopify, Igloo Software, FreshBooks, UserVoice, LiveChat, NICE inContact, OutSystems, Formstack, Zendesk Sell, MySurveyLab, Zoho CRM, Zoho Assist, JIRA Software, Projector PSA, Zoho Invoice, Yammer, Ameyo, Zoho Analytics, VeriShow, Highrise CRM, Humanity, Zoho Books, Nicereply, Chargify, Dropbox, Podio, Joomla, Redmine, Autotask, Okta, Pivotal Tracker, Smartsheet, Capsule, Get Satisfaction, AWeber, Hootsuite, GetResponse, Sprout Social, Planbox Work, Ximble, EZ Texting, OneLogin, Harvest, Solve, Infusionsoft, Salesforce Sales Cloud, Bloomfire, RingCentral, SpiraTeam, Totango, Pipedrive, Vidyard, Vanilla Forums, ClickDesk, Membrain, SAP Litmos, Twilio Communications Cloud, Cirrus Insight, CollabSpot, Chargebee, Userlike, 123FormBuilder, Teamwork Projects, Trello, Innotas, 8x8 Virtual Office, Box, Vivocha, Mixpanel, Zendesk Chat, Olark live chat, Badgeville, PieSync

Q. What training/resources does Zendesk provide?

Zendesk provides the following training/resources: Documentation, Webinars, Live Online

Q. What are the customer support options provided by Zendesk?

Zendesk customer support options are: Email, Phone, Live Chat, Tickets