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Freshservice
Remedy Service Desk logo
Remedy Serv..

FreshservicevsRemedy Service Desk

COMPARISON
OVERVIEW

Freshservice easy to use and setup modern and intuitive UI requires minimal to no training and is customizable to IT and non-IT needs. Multi-Channel support automates tasks and provides support for issues raised via an email, self-service portal, phone, chat and in person. Gamify your service desk turn your service desk into a highly engaging and fun experience for your agents. there will be information at your fingertips maintain records of contracts, hardware, software and other assets including all details from acquisition to expiry.

Remedy Service Desk delivers better, faster, and smarter service needs to streamline service process with an eye toward increased accuracy and cost-efficiency. At the same time, a premium must be placed on delivering a compelling end-user experience. You can scale support and reduce costs through cognitive capabilities. You are able to see higher user satisfaction through fast and accurate service resolution.

FEATURES
PRICING

Starting Price : $ 19

Free Software

DEPLOYMENT

Cloud Based

SaaS

Windows

Cloud Based

SaaS

Windows

Android

Supported Languages
  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • English
API
  • Open API
  • API for custom integration
  • Open API
Integrations
Training/Resources
  • Documentation
  • Webinars
  • Live Online
  • Documentation
  • Webinars
  • Live Online
Customer Support
  • Email
  • Live Chat
  • Tickets
  • Email
  • Phone
  • Live Chat
  • Tickets
COMPANY DETAILS
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VIDEOS
SCREENSHOTS
REVIEWS
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