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BMC Helix ITSM transforms core Remedy capabilities to deliver unprecedented ROI for your enterprise.
Remedy Service Desk OVERVIEW
Remedy Service Desk delivers better, faster, and smarter service needs to streamline service process with an eye toward increased accuracy and cost-efficiency. At the same time, a premium must be placed on delivering a compelling end-user experience. You can scale support and reduce costs through cognitive capabilities. You are able to see higher user satisfaction through fast and accurate service resolution.
Remedy Service Desk FEATURES
Remedy Service Desk PRICING
Free Software
Remedy Service Desk SPECIFICATIONS
Remedy Service Desk Deployment
Platform :
- Cloud Based
- SaaS
Installed :
- Windows
Mobiles :
- Android
Remedy Service Desk Supported Languages
- English
Remedy Service Desk API
- Open API
Remedy Service Desk Integrations
NetCool
Tivoli
Qualys
xMatters
SCOM
Solar
Winds
Single
Sign-On
(SSO)
SAP
HP
Service Desk
Remedy Service Desk Training/Resources
- Documentation
- Webinars
- Live Online
Remedy Service Desk Customer Support
- Phone
- Live Chat
- Tickets
Remedy Service Desk COMPANY DETAILS
Remedy Service Desk SCREENSHOTS
Remedy Service Desk CATEGORIES LIST
Service Desk SoftwareRemedy Service Desk REVIEWS
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Remedy Service Desk FAQs
Q. What are the key features of Remedy Service Desk?
The key features of Remedy Service Desk are:
- Asset Management
- Incident Management
- Document Management
- Change Management
- Customer DataBase
- Service Desk (ITIL ITSM)
- Problem Management
- Help Desk Management
- Ticket Management
- Billing & Invoicing
- Live chat system
- Service Level Management
- Alerts/Escalation
- Email Integration
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Knowledge Base
Q. How much does Remedy Service Desk cost?
Remedy Service Desk is a Free Software
Q. Which platform does Remedy Service Desk support?
Remedy Service Desk can be deployed on following platforms: Cloud Based, SaaS, Windows, Android
Q. Which languages does Remedy Service Desk support?
Remedy Service Desk supports following languages: English
Q. What type of API's does Remedy Service Desk provide?
Remedy Service Desk provides the following API's: Open API
Q. What are the integrations for Remedy Service Desk?
Remedy Service Desk can be integrated with: NetCool, Tivoli, Qualys, xMatters, SCOM, Solar, Winds, Single, Sign-On, (SSO), SAP, HP, Service Desk
Q. What training/resources does Remedy Service Desk provide?
Remedy Service Desk provides the following training/resources: Documentation, Webinars, Live Online
Q. What are the customer support options provided by Remedy Service Desk?
Remedy Service Desk customer support options are: Email, Phone, Live Chat, Tickets
