Q. What are the key features of Freshdesk?

The key features of Freshdesk are:

• Electronic Signature
• Automated Routing
• Assignment Management
• Routing
• Contact Database
• Scheduling
• Customizable Branding
• Issue Auditing
• Queue Management
• Self Service Portal
• Complaint Classification
• Multi-Channel Communication
• Alerts / Escalation
• Interaction Tracking
• Email Management
• Dashboard
• Dispatching
• Mobile Access
• Knowledge Base
• Social Media Integration
• Service History Tracking
• Call Center Management
• Work Order Management
• Recurring Issues
• Network Monitoring
• Project Management
• Email Integration
• Issue Tracking
• Time Clock
• Escalation Management
• Live Chat
• Knowledge Base Management
• IT Asset Management
• Customer Complaint Tracking
• Service Level Agreement (SLA) Management
• Surveys & Feedback
• Real-time Chat
• Appointment Management
• Ticket Management
• Task Management

Q. How much does Freshdesk cost?

Freshdesk price starts from $19

Q. Which platform does Freshdesk support?

Freshdesk can be deployed on following platforms: Cloud Based, SaaS, Windows

Q. Which languages does Freshdesk support?

Freshdesk supports following languages: English, Chinese, Arabic, Spanish, German, Italian, Russian, Portuguese, Turkish, Dutch, Swedish, Polish, Norwegian, Indonesian

Q. What type of API's does Freshdesk provide?

Freshdesk provides the following API's: Open API, API for custom integration

Q. What are the integrations for Freshdesk?

Freshdesk can be integrated with: iContact, Twitter, Woopra, Wordpress, Xero, Easy Insight, SurveyMonkey, BigCommerce, Mailchimp, SugarCRM, Shopify, PipelineDeals, FreshBooks, Zoho CRM, Pipeliner CRM, JIRA Software, Ameyo, Highrise CRM, HipChat, Dropbox, Pivotal Tracker, Capsule, Nimble, HubSpot Marketing, OneLogin, Harvest, Solve, Infusionsoft, Salesforce Sales Cloud, RingCentral, Pipedrive, GitHub, Insightly, Constant Contact, CollabSpot, Userlike, Box, G Suite, Google Drive, Klipfolio, Campaign Monitor, Olark live chat, Batchbook, Google Analytics, Magento, LogMeIn Rescue, HelpOnClick Help Desk, Five9, Facebook, SnapEngage, Google Calendar, CustomerGauge, Slack, Gmail, Google Contacts, Microsoft OneDrive, Salesforce Service Cloud, WorkflowMax, ProProfs Knowledge Base, Zapier, QuickBooks, Aircall, Time Doctor, Talkdesk, Transifex, Segment, WooCommerce, CS-Cart, elevio, Hubstaff, SEOshop eCommerce, Localize, iContact Pro Automation, OneSky, FluentStream, Dialstreet, ChargeDesk, iorad, VidGrid, Billiving, Freshsales, R

Q. What training/resources does Freshdesk provide?

Freshdesk provides the following training/resources: Documentation, Webinars, Live Online

Q. What are the customer support options provided by Freshdesk?

Freshdesk customer support options are: Email, Phone, Live Chat