Q. What are the key features of Zoho Desk?

The key features of Zoho Desk are:

• Incident Management
• Multiple Brands Products
• Social Media Integration
• Ticket Management
• Community Forums
• Self Service Portal
• Email Integration
• Online Forums
• Customer DataBase
• Billing & Invoicing
• Knowledge Base
• Soft
• Surveys & Feedback
• Alerts/Escalation
• Known Issue Management
• Live chat system
• Document Management
• Automated Routing
• Contract Management
• Inbox Queue Management
• Macros
• Issue Tracking
• Help Desk Management
• Requirements Review
• Service Level Agreement (SLA) Management

Q. How much does Zoho Desk cost?

Zoho Desk price starts from $12

Q. Which platform does Zoho Desk support?

Zoho Desk can be deployed on following platforms: Cloud Based, SaaS, Windows, Android, iOS

Q. Which languages does Zoho Desk support?

Zoho Desk supports following languages: English, Chinese, Spanish, French, German

Q. What type of API's does Zoho Desk provide?

Zoho Desk provides the following API's: Open API, API for custom integration

Q. What are the integrations for Zoho Desk?

Zoho Desk can be integrated with: Twitter, Zoho CRM, Zoho Assist, JIRA Software, Zoho Creator, Zoho Invoice, Zoho Analytics, Zoho Books, Zoho BugTracker, Salesforce Sales Cloud, RingCentral, Pipedrive, Twilio Communications Cloud, Trello, G Suite, Google Analytics, Facebook, Slack, Zapier, Zoho SalesIQ, Zoho Forms, Zoho Social, Jive Voice, Microsoft Teams, Zoho Cliq, Zoho Flow, Zadarma

Q. What training/resources does Zoho Desk provide?

Zoho Desk provides the following training/resources: Documentation, Webinars, Live Online

Q. What are the customer support options provided by Zoho Desk?

Zoho Desk customer support options are: Email, Phone, Live Chat